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I sent back a box via UPS on 9/26/11 with 2 coats inside it, I wanted to exchange the coats for a larger size, I never ever got my merchandise, nor did I ever get any help as to the where abouts of my package, it is now 3/24/12 and I still have no credit to my credit card nor do I have any coats, I have emailed them over and over, I have mailed them certified mail over and over and nothing, it is like no is on the other end. newport news has the worst customer service and return dept that I have ever dealt with.

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