I ordered items from ShapeFX on 10/12/11 based on an email advertisement sent to me for 50% off special items. The email stated that due to technical problems with the FX website, Newport News, would process the transaction. The FX website gave order confirmation of $54.95. That evening, Newport News sent email of $101.95 for processing. Repeated calls to customer service (not less than 15)have been unanswered except for the last two calls. Customer service reps promised to refund the overage and contact me. They lied. To date, no refund, no courtesy call. They lied! 12800f4
 Comments (6) |
| 1. Written by Kira on February 7, 2012 from mountain view, california, US DJ: By all means dispute the charge on your credit card! If you have not received the merchandise you do not have to pay. |
| 2. Written by Starlette D Casey on January 21, 2012 from -, -, US I ordered multiple items on 12/24 still have not received. Customer service told me that their warehouse was moving and all shipments were delayed. I have received no calls or emails to inform me of this delay. I asked if they were going to up grade shipping at no charge and was rudely told no. I asked for a manager and was told there is none. This will be my last purchase from them. |
| 3. Written by Me on January 15, 2012 from ann arbor, michigan, US Also the new CEO is Elaine Sugimura I save this on linkedin site. |
| 4. Written by Me on January 15, 2012 from ann arbor, michigan, US They are under bankruptcy and that is supposed to be why everyone is having problems. I posted my complaint on shape fx Facebook and it was deleted pretty fast. Lol |
| 5. Written by C.makely on January 15, 2012 from midlothian, virginia, US Send a message to Lynn Tilton on facebook, I am! She is the mega rich woman who owns these companies and says she stands for hardworking americans and "made in the USA "! How can this be that she allows her companies to STEAL from us instead, Maybe if we all send her messages she will realize what is going on. |
| 6. Written by DJ on January 12, 2012 from detroit, michigan, US This is exactly my case, except it was November 26. Have you gotten an resoltuion yet? I wonder to do a dispute charge on my charge card. |
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| Comments on Newport News/ShapeFX overcharged for items that were advertised at 50% off. | |
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