I ordered merch 11/27. Now 12/12 they say because they have switched warehouses they will ship merch out on the 20th. I ordered merch as xmas gifts said it would be here in 12 days. They refuse to cancel order, credit card is charged. Said i can return once it gets here(i will have to pay s&h) what a bunch of cr@p. If they confirm my order and take my $ they should send my stuff. I have been a customer for 9 yrs.....no longer. There are plenty of other places to spend my money 128002b
 Comments (8) |
| 1. Written by Dwyana Williams on December 27, 2011 from stone mountain, georgia, US My complaint is exactly the same as the ones above. Ordered a dress on 11/25/11 and as of 12/27/11 have not received it. I have called customer service numerous times only to be told that my order is in the warehouse waiting to be shipped and that the warehouse has been transferred to North Carolina. Customer service advised they have no way of speaking with someone in the warehouse or cannot transfer a customer's call to the warehouse. However, if you call and place an order today, customer service will assure you that you will receive the order within a few days. Newport News has lost a very loyal customer. Team Metrostyle!! www.metrostyle.com |
| 2. Written by sr3love on December 24, 2011 from grand rapids, michigan, US Update. They have now told me it is in shipping stage but cannot say when to receive. Also all emails undeliverable. Cust serv reps say they will have supervisor call me upon investigation into my problem. Still waiting by phone and mailbox. Not our fault they just claimed bankruptcy (see corp info). Should still ship merch if paid for or refund. Will contact bbb also |
| 3. Written by amanda on December 23, 2011 from overland park, kansas, US Hi all I'm sorry for everyones grief I'm in the same boat and feel conned ordered on 11/30 they charged me on 12/21 its cleared no shipping confirm, nothing you take my money but don't tell me where my merch is? I'm going to report to bbb I don't want to be out this money. All emails are undelierable. Their website is a fraud. if your customer service emails does not function you are practicing illegal business. Please go to the bbb website and report this business please we can all complain but we must take action. Happy holidays let's hope they will make I right for us all. |
| 4. Written by Victor on December 22, 2011 from los angeles, california, US I ordered a single item for my wife's Christmas gift way back on 11/28 (plenty of time for the item to be delivered...or so I thought!) For the last 2 weeks, I have been stonewalled at every turn in trying to get this item shipped. My email sent to their "customer service" was returned as undeliverable. My post on their "comments" page on the web site went unanswered and so far, I have been told by 3 separate "customer service reps" that my item has been sitting in shipping for over a week. Of course, no one there has the ability to change the shipping address now (I was to have the item sent to a co-workers house so my wife wouldn't find it sitting on the front porch) because the item has been marked as "invoiced and processed". Basically, they are holding my wife's gift hostage. All because the company decided that it would be a great business decision to move their warehouse right before the busiest shopping period of the year. I think that reason is a crock of you know what! They luckily have not billed my credit card as of yet, but I will keeping a close watch online to make sure they do not try to sneak in addition "overnight" shipping charges. I have pretty much given up receiving this item by Christmas. Thanks Newport News; you bunch of unprofessional "grinches"! Don't waste you time or money with them. You have too many choices to have to tolerate such inept business practices!! |
| 5. Written by Jesse on December 21, 2011 from anaheim, california, US I ordered from NewPort News on 11/30/2011. I still have not recieved my dress and i have been told several times that it would be shipped out and i still haven't recieved my order. My order just says processing. When you call customer service they just give excuses and act like it is a joke. None of them seem to care and they are quick to say this is a common problem. What company would be comfortable enough to let their reps and "supervisors" say that to customers. I am very disappointed and feel as i have beem scammed. I will never purchase from this company again. |
| 6. Written by sharon on December 19, 2011 from middletown, connecticut, US Placed my order on 11/28/11. Called twice with the same story that was told to Sr3love. This was a Christmas present which I thought would be delivered in time to look at it before giving it to my sister.Keeping my fingers crossed and hoping to get it by Friday. |
| 7. Written by Alyssa on December 15, 2011 from helena, montana, US Same thing here I ordered on 11-23-2011 Now i have been told the same story and that my order will ship on 12/19 Don't order from these people!!!! Don't let the hundreds of to good to be true offers in your e-mail talk you into it. They can send tons of junk e-mail but refuse to respond to customer service e-mails. Also promise a superviser call back but no one will actually call back!!!! What a waste of time, so much for my sisters x-mas gifts! |
| 8. Written by Karen on December 14, 2011 from bronx, new york, US The same thing happened to me. I placed an online order on 11-28-11. I have called them several times and was told each time the same story as Sr3love. I will place a dispute with my credit card company if I am billed for my order and it has not been received. I will not order from them again. |
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