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6/18/11 - called Newport News Catalog for the status on a credit on my refund and the customer service rep told me that all gift cards and requests for credits on refunds prior to 6/1/11 have been postponed until further notice. Newport News will send out a notification letter sometime in July. I asked the CSR if they are still in business, which she replied, "Yes." I then asked her if they will be issuing refunds after 6/1/11, which she then replied, "I don't know, the parent company filed for bankruptcy." Therefore, I am informing everyone that purchases from Newport News to stop doing it if you plan to return items and expect a credit! It appears Newport News is going under. 127fcdd  Comments (23) |
| 1. Written by Sofia on March 17, 2012 from chicago, illinois, US Does anyone know about the credit protection that newport news offered? I checked my credit and i'm getting charged for this service...I'm wondering, when did I sign up for this service??? |
| 2. Written by Newport News Stole My Money on March 7, 2012 from doylestown, pennsylvania, US U purchased a bathing suit from off the website and returned it June of 2011. They filed for bankruptcy and never sent me my money! Its now March 2012 and I havent received any written notice ir nothing! I called Spiegel and they told me to fill out an online submission called "Artemiss Appreciation Rewards!" I filled out the form and a week later they sent emailed me saying I dont qualify for the award!! How can I not qualify to get my money back! If I would have known they were gonna not send me my money then I wouldve just sold the bathing suit on Craigslist! Newport News is a ripoff company! Spiegel isnt any better! The people they have answering the phones are so ghetto! I called to ask them for Spiegel corporate # and they told me to google it! Are u serious? Its a shame they do this to people but I will def take them to court and they will pay the lawyer fees, court fees as well as the my money I want for the bathing suit I returned and never got my money back! This is a disgrace! My friends, family and I will never spend our hard earned money with Newport News or Spiegel! I hope they burn in ***! |
3. Written by Sheila on February 13, 2012 from lapeer, michigan, US I swear I wanna beat the *** outta Newport News! How are they just going to steal peoples money?? Ugh! This is SO wrong! |
| 4. Written by Sandra on February 5, 2012 from chicago, illinois, US Formerly owned by Signature, Newport News along with Spiegel and Shape FX are now owned by Artemiss. I'm not sure about the merchandise quality, but order fulfillment and Customer Service are nonexistent. Returns I made to Newport News and Spiegel were not refunded, though I have been receiving lengthy documents from them in unreadable legalese. Foolishly, I've ordered several times from them since then, enticed by 75% sales promotions. Orders have been cancelled without notification because one or two items weren't available, I've had to reorder several times, and when I finally received my items two months after the initial order only three out of eight items ordered were in the package, although I was charged the full amount. I'm still waiting to receive a refund and keeping my fingers crossed, as the waiting period to file a fraud investigation with my credit card company has elapsed. Needless to say, I will not be ordering from this company again. |
| 5. Written by Patti on January 25, 2012 from albany, new york, US I'm not surprised they are filing for bankruptcy. The quality is just not there and they can't compete. I received a sweater last year that was so poorly made that it started to unravel as I was taking it out of the package. I took a chance this month on a bib necklace that looked very nice on-line and was at least 40% off. But it was so cheaply made that I don't know if I'll wear it. Unfortunately,I found that "Customer Care service" is non-existent. Now I know why.  |
| 6. Written by Adrienne on January 18, 2012 from los angeles, california, US I ordered a coat, 11/20/11 today is 01/18/2012 and still havent rec'd coat ! They charge was taken off my credit card. I have never heard anything like it. |
| 7. Written by Paula on January 12, 2012 from los angeles, california, US I looked this up because I suspected something was going on with this company. Ordered a 75%-off garment in November and still haven't rec'd. Two emails to their Customer Care address were ret'd as undeliverable. When I called, the agent didn't sound like the typical, perky clerks I'm used to at Newport News, but beaten down and apathetic. No offer to do anything for me since the amount hadn't been deducted from my account. I asked whether there'd be any followup for my item and she said "no". Needless to say, I've unsubscribed to their come-on emails. |
8. Written by lisa on January 4, 2012 from philadelphia, pennsylvania, US I just placed an order that was 75% which came to about 60.00 I had to go through two customer reps to finally place the order i paid with debit card and haven't recieved items. checked my debit activities nothing showing newport news deducted as of yet but I am calling today to make sure they aren't using my number or one of their pissy 800 # person doesn't steal my number. I have purchased before with no problem. Why they aren't being honest about bankruptcy. OH they will send you teaser emails and say it is good for one day 50 to 75% off well it arrives around 2:00 am in the morning and is gone by 11:00 am. don't order anything they are decieving and trying every penny they can. bbb should file with va attorney general this is fraud!!! |
| 9. Written by bj on December 28, 2011 from keyser, west virginia, US I too placed an order w/Newport. Rec'd. a size 12 instead of a size 4. Returned size 12 and re-ordered correct size with a rep. via the 800# on Nov. 23. Have not rec'd. item. 3 phone calls - all saying order has shipped, and 3 unanswered e-mails. Do not order from this company unless you are prepared for a battle. |
| 10. Written by Bonita on November 5, 2011 from christiansted, virgin islands, US This is so sad. I had no idea this was happening, until I tried to go online to order today. The site is down, but the email about their big daylight savings sale went out anyway. Guess I should be grateful I didn't get caught up in the 'send whatever size is in stock' deception. |
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